Refund & Returns Policy
Welcome to BrainMapTest.com. We strive to provide high-quality, digital assessment tools to help you explore and understand your cognitive strengths.
Because our products are entirely digital and immediately accessible upon purchase, we do not offer refunds, returns, or exchanges under the following conditions:
1. Digital Product Usage
- All tests and accompanying reports are delivered in digital format.
- Once a test is started, accessed, or downloaded (including PDF reports), it is deemed “used” and is non-refundable.
- This policy aligns with standard practices for digital goods under global e-commerce regulations.
2. No Physical Goods
- We do not ship physical products; all offerings are accessed online or delivered via download/email.
- As there is no return of physical merchandise, no restocking or return processing is applicable.
3. Pre-Purchase Guidance
To ensure customer satisfaction:
- Detailed product descriptions, benefits, and sample content are provided.
- Also free versions of tests in all categories are available as a trial.
- Users are encouraged to review all product pages and FAQs thoroughly.
- You may contact our support team with any pre-sale questions.
4. Duplicate Purchases or Billing Errors
If you believe you were charged more than once for the same product, or experienced a billing error, please contact us within 24 hours of purchase.
We will investigate your claim, and if verified, a full or partial refund may be issued based on whether the digital product has been accessed or downloaded.
⚠️ Please note: Due to the nature of digital goods, all sales are final once access is granted. Refunds will not be provided for reasons such as change of mind, accidental selection of the product, or dissatisfaction after usage.
5. Technical Issues
If you experience problems accessing your purchase due to:
- Broken links,
- Access restrictions despite confirmed payment,
- Failure to receive your results,
Our team will work with you to resolve the issue and ensure access. If we are unable to deliver the product as described due to technical fault on our end, a refund may be issued at our discretion.
6. Unauthorized Transactions
If your payment was made without your authorization, please:
- Contact your payment provider immediately.
- Notify us as soon as possible with the transaction ID so we can investigate.
7. Subscription Products (Future Phases)
For any upcoming subscription-based services (e.g., Career Packs, AI reports):
- Cancellation terms and refund eligibility will be explicitly stated in the plan terms at checkout.
- Pro-rated refunds may apply in case of cancellation within a specific time frame, subject to usage limits.
8. Policy Updates
We reserve the right to modify this policy without prior notice. The current version will always be available on our website.
Contact Us
For questions or refund inquiries, reach out to our support team at:
📧 admin@brainmaptest.com
We aim to respond within 24-48 business hours.